Updated: June 11, 2020

Dear Valued Customers,

On behalf of our 95+ team members that make up Masterman’s, we are thankful for the opportunity to continue serving you, our loyal customers, during these difficult times. We are in this together as we rise to meet new challenges with each of us doing our part to continue building a better, stronger future for the health, safety and economic stability for everyone.

At the street level our fight to secure highly sought after N95 respirators, disposable gloves and disposable clothing continues to be challenging. With global production at less than 50% of a year ago and unprecedented PPE demand, significant cost increases are the new norm for when products can be obtained. In these cases customer pricing will unfortunately increase but only on the specific items where our costs have increased.

Also, many manufacturers across a wide variety of non-COVID-19 related products have begun to pass on price increases due to the combination of raw material cost increases, factory shutdowns, and high product demand. Customer pricing may reflect an increase where we have received an increase from our suppliers.

Some good news is that in this much disrupted supply chain we still have been able to find alternative products and sources for items like face masks and hand sanitizer. We encourage you to call us at 800-525-3313 for current styles and inventory.

In a commitment to serving our current customers first, we are not accepting any new business on products most impacted by COVID-19.

This list includes:

  • Any items that contain alcohol (includes first aid items)
  • Cleaners in a Bucket
  • Dishwashing-style Gloves (containing latex, nitrile, or neoprene)
  • Disposable Clothing (includes aprons, beard covers, sleeves, bouffant caps, and boot covers)
  • Disposable Gloves
  • Faceshields & Headgear
  • Goggles
  • Lysol
  • Lysol Wipes
  • Paper Towels
  • Respirator
  • Soaps
  • Spray Bottles
  • Toilet Paper

We will do our best to provide our customers with the products they need based on prior purchases and current stock levels, but cannot at this time offer any guarantees.

Commitment to Our Employees:

  • New temporary customer on-site pick-up desk hours between 10AM and 2PM, Monday thru Friday.
    Customers must only arrive after receiving an email that their order is ready. At time of pick-up there will be no ordering or adding additional items to their order. Doors to the pick-up desk will be locked so customers must please knock on the glass door to have staff bring them their pick-up order.

  • We have postponed all internal vendor trainings, meetings and gatherings to reduce contact risks.
  • Outside sales teams will no longer be making on-site visits until further notice.

  • Assigned staff are regularly sanitizing commonly used surfaces throughout our building such as door knobs, handles, computer stations, counters, etc.

  • Recently traveled employees are being asked to self-quarantine for two weeks and any employee not feeling well will be asked to stay home.

  • We are also working hard to make accommodations that are suitable for our employees that fall into the “at risk” category.