Privacy Policy

PRIVACY AND SECURITY POLICY

THIS IS VERSION 1.0 OF THIS DOCUMENT. IT IS EFFECTIVE AS OF February 13, 2009.

Masterman’s recognizes the importance of your privacy. If you have any questions about this Privacy Policy, please feel free to contact us through our website or through our agents at:

Masterman’s Privacy Agent:
Fletcher, Tilton & Whipple
370 Main Street, 12th Floor
Worcester, MA 01608

Information Collection:
Personal Account Information You Submit Directly through our Website . When you purchase a product on this web site, we ask you to create an account and provide information for identification, communication, and product shipment, including an account name, account password, your name, email address, shipping address, telephone number and an account password (“Account Information”). For your security, all customer account passwords are encrypted. Masterman’s will use reasonable measures to give you access to the Account Information so that you may retrieve, correct or update any saved item. Masterman’s may send you marketing materials at the locations listed in the Account Information. If you do not wish to receive marketing materials from us, you may opt out by sending us an email to customerservice@mastermans.com If you do not wish to receive marketing information from our suppliers you should also opt out of our sharing Transaction Information by sending us an email at customerservice@mastermans.com

Financial Information You Submit Directly through our Website. When you check out, we request credit card or other payment account information to complete the transaction (“Financial Information”). Masterman’s uses the Financial Information to complete the transaction, but does not otherwise save, retain, or store the Financial Information for any length of time not directly related to the financial transaction processing and account settlement procedures. To prevent from an unauthorized disclosure of Financial Information, Masterman’s reminds you to check the URL of the website and to ensure that the information is submitted to our secure server. If you have any questions about authorized URLs for our website or you suspect that another party is impersonating our website, please contact us immediately at customerservice@mastermans.com

Transaction Information. When you purchase products and services through our web site, a transaction record is created. Masterman’s keeps a copy of the transaction record and links it to your account. Masterman’s uses this information for its own marketing and product return information. Masterman’s may share the Transaction Information and your name, email address, and mailing address with its suppliers for purposes of: registering the transaction for products warranties; determining your eligibility for rebates; determining your eligibility for certain manufacturer programs; tracking product recalls; and other related purposes. If you do not wish your name, address, email address and transaction information to be shared with the manufacturers, you may opt out of the sharing of this information by sending an email to: marketing@mastermans.com.

Other Information: From time to time, certain laws or regulations may require that we collect additional information from you, such as license numbers, statements of end use, or the nationality of the recipient (“Other Information”). Should Masterman’s need to collect this Other Information, it will be stored on our servers and shared with the applicable regulatory authority pursuant to applicable law.

Cookies. When you visit Masterman’s web site, we may also send one or more cookies – a small file containing a string of characters to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences, maintaining shopping cart information, or other related services.We do not directly share any information we get from the Cookies.

Server Logs. Our servers automatically record information that your browser sends whenever you visit a website. These logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. Also, in order to protect you from fraud, phishing, and other misconduct, we may collect information about your interaction with our services. Any such information we collect will only be used to detect and prevent fraud or other misconduct.

Emails and Other Communications. If you send us an email or other electronic or written communication, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. Due to the various regulatory requirements, we ask that you not transmit the following information in any communication:

  • Your drivers license number
  • Any financial account number
  • Your social security number
  • (“Sensitive Information”)

We ask that you verify every request for Sensitive Information with us directly.

Links to Other Sites.

This Privacy Policy applies to the Masterman’s website only. We do not exercise control over any web site whose links appear herein. Other websites may collect and use information differently than Mastermans.

Information Sharing:

Masterman’s will share your information outside our company in the following circumstances:

We have your consent. We require specific, opt-in consent for the sharing of any Sensitive Information. We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information, processing financial information, providing information technology services or acting as our legal counsel.

We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Masterman’s, its users or the public as required or permitted by law.

We are about to be involved in a merger or acquisition, and then we will share such information only after the other parties have signed a non-disclosure agreement.

We will share the Transaction Information along with your name, address and email address to suppliers for the purposes of registering the transaction for products warranties; determining your eligibility for rebates; determining your eligibility for certain manufacturer programs; tracking product recalls; and other related purposes.

If you do not wish your name, address, email address and transaction information to be shared with the manufacturers, you may opt out of the sharing of this information by sending an email to: marketing@mastermans.com

Information Security/Data Integrity:
Masterman’s reviews its information security procedures, data integrity controls and data storage technology with its information technology service providers on an ongoing basis. Nevertheless, Masterman’s does not make any guarantees or promises on any minimum level of information security or data integrity provisions. We recommend that you do not send any information to us through our website unless it is through a secure server.

Changes to this Privacy Policy:

This Privacy Policy may change from time to time and without any advance notice. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. Should the change involve our disclosure of any Sensitive Information or Financial Information in ways not expressly disclosed above, we will email you at the email address listed in your Account information.

Enforcement and Questions:

Masterman’s periodically reviews this policy to ensure compliance with various privacy laws. If you do not believe this policy is being enforced or if you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this web at marketing@mastermans.com


Masterman’s Privacy Agent:
Fletcher, Tilton & Whipple
370 Main Streeet 12th Floor
Worcester, MA 01608